It's your choice whether you want to discuss online, over the phone or in person, we are open to all. Please send us the completed, signed and witness-signed Application Form first by email and then by post (1052 Budapest, Váci utca 12. 2 em. 3.) You can also sign the Application Form with a certified AVDH signature, in which case you do not need to send the document by mail.

Full Medical Underwriting (FMU): used when the Insured declares a pre-existing medical condition at the time of filling out the Application Form (and the health declaration); our company will not provide cover for events directly or indirectly related to these conditions unless the risk of these conditions is expressly assumed in writing.

The Insurer's risk coverage starts at 00.00 on the day following the payment of the first premium/instalment, which will also be indicated on the policy. The period of risk coverage is the same as the insurance period.

You or your doctor will choose the healthcare provider that is best for you.

If you are in an emergency situation (e.g. you are involved in a road accident) that requires hospitalisation and you are unable to notify us in advance of seeking medical treatment, please contact us or a person you have authorised or the hospital as soon as you are able to do so.

IF YOU ARE IN AN EMERGENCY SITUATION WHERE YOU NEED IMMEDIATE RESCUE, REPATRIATION OR MEDICAL OR HOSPITAL CARE, CALL MEDIHELP'S CUSTOMER SERVICE ON WEEKDAYS BETWEEN 9:00 AND 18:00 ON +36 1 226 1755 OR OUR 24-HOUR ASSISTANCE PARTNER (EUROP ASSISTANCE) ON +36 1 458 4478.

A claim must be submitted to our company within 180 days of the last day of health care or services received in connection with the insured event. Medical documentation related to the insured event must be attached to the claim. Our Company may verify the claim and the content of the information/data provided.

Yes, in this case, MediHelp Customer Service will contact you.

The deductible is an annual amount of the Insured's choice, which the Insured is obliged to pay himself/herself in each insurance year before making a claim under the Insurance Contract. The fixed deductible is included in the insurance policy.

We will pay for the service you use, regardless of the provider you choose, if the contract you have signed covers the cost of the treatment. The insurer does not limit treatment to a single provider, and the client is free to choose the clinic or hospital for the treatment required.

The renewal of the contract is an agreement on the services and premiums for the next period of insurance, taking into account the changes that occurred in the previous insurance period. The premium depends on the age and health of the Insured. The policy will be renewed if the Policyholder accepts the renewal proposal and returns the signed Renewal Form to our company by the next policy anniversary date and also pays the premium for the next policy period by the policy anniversary date at the latest. In the absence of renewal, the policy will terminate on the last day of the policy period.

The premium changes with age.

As we get older, we need medical care more and more often.